"A sale is not something you pursue; it's what happens while you are immersed in serving your customer."
~author unknown~
Hospitality Industry Services
North Star Consulting was born in the hospitality industry, which remains our first love. Let us help you achieve your sales, revenue and customer loyalty goals.
Training
Customer service training
Leadership and alignment training
Sales and negotiations training
E-sales and e-mail communication
Prospecting and business development
Upselling for front desk personnel
Reservations saless
Personality types and strategic selling
Stellar server training
Business etiquette training
Customized workshops
Consulting
Service excellence initiatives
Incentive plan development
Market research
Online reputation management
Competitive analysis
Task force
Executive coaching
Sales strategy assessment and planning
Revenue management
Conference speaking
Mystery Shops
At North Star, our shop product is like no other -- our customers frequently report that each shop is like its own mini-training. There is no other product on the market today as complete or instructive as the North Star mystery shop. Our clients rely on them to evaluate: sales and catering performance, reservations and front desk skill usage, candidate potential and competitors’ skill sets.
