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What We Do

Lots of consultants do what we do. None do it quite the way we do. We start by immersing ourselves in your world. We want to fully understand your circumstances, your challenges and your goals. Through this “diagnosis” process we will develop a true understanding of your needs, followed by a highly customized plan, curated from our areas of expertise. Then, we will work hand in hand with you to implement the plan, measure the results and ensure you are set up for future success.

  Results

  • Dramatically increased performance

  • Higher profits

  • Increased market share

  • Reduced employee turnover

  • Exceptional service delivery

  • Improved efficiency

  • Customer loyalty

  • Effective leadership

  • Increased morale

  • Professional advancement

  • Repeat/referral business

Training

  • Leadership and alignment training

  • Managing from the middle

  • Sales and negotiations training (from entry to advanced levels)

  • Customer service

  • Crafting the employee experience

  • Communication in the digital age

  • Prospecting and business development

  • Personality profiles, insights and training

  • Time management

  • Customized workshops

Consulting Services

  • Performance improvement initiatives

  • Executive coaching & consulting

  • Staff development

  • Team alignment/conflict management

  • Onboarding program design and implementation

  • Comprehensive service excellence initiatives

  • Process improvement

  • Organizational development

  • Incentive plan development

  • Leadership advising

  • Competitive analysis

  • Conference speaking

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North Star Results
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