Jennifer Coyle
Founder/President

With a proven track record of helping companies, teams and individuals achieve their highest levels of performance, Jennifer Coyle brings a unique mix of experience to her role as founder and president of North Star Consulting.  With over 26 years of experience helping private and public sector agencies attain the highest levels of excellence, Jennifer’s approach focuses on working collaboratively with her clients to achieve outcomes that are measurable and sustainable.

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Jennifer began her career in the hospitality field, managing all aspects of customer relationship management and sales for some of the top names in the industry, including InterContinental Hotels, Doubletree, and the exclusive Fairmont, Ritz and Doral hotel brands.

From this foundation, Jennifer has built custom training and development curricula with application to a wide variety of industries that depend on effective teamwork, customer loyalty and client satisfaction.

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Prior to founding North Star Consulting, Jennifer spent over a decade as vice president of training and curriculum development for an international consulting business. In this role, she developed and delivered classes worldwide, with a focus on hotels, resorts, restaurants and cruise lines. 

Jennifer holds a bachelor’s degree from Georgetown University, a master’s degree from Florida International University in training and development and is one of the founding faculty members of the Center for Service Excellence at Miami Dade College. Jennifer is skilled in both MBTI and the Working Genius instruments and holds a certification in customer service from the Disney Institute. Jennifer also earned a Black Belt in Six Sigma and has completed executive level training through the prestigious Stanford Executive Program and Kellogg School of Management.  ​